KILN DELIVERY INFORMATION

What are the options for Kiln Delivery?

We offer three options for getting your kiln to you:

  1. Collection from Kettles HQ

  2. Kerbside Delivery

  3. Kettles Personal Delivery

Which one should I choose?

CHOOSE KERBSIDE DELIVERY

  • If you are happy for your kiln to be delivered to a kerbside location only, usually the nearest safe, accessible point at the edge of your property.

  • Drivers will NOT enter your property or bring the kiln inside. They cannot carry items across steps, down paths, or into garages.

  • Delivery is carried out using a pump truck and tail lift, so ground access must be flat, firm, and level. Loose ground, gravel, steep inclines, or uneven surfaces may prevent delivery.

  • Drivers are not obliged to move the kiln beyond the kerbside and cannot help with unpacking or moving the kiln inside your property.

  • Please ensure the delivery point is clear of obstacles, such as parked cars, barriers, or debris, so the vehicle can safely unload.

  • If you need the kiln moved inside, up steps, or into a garage or garden, choose Kettles Personal Delivery instead.

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CHOOSE KETTLES PERSONAL DELIVERY

  • For delivery into a specific location that involves steps, narrow paths, alleys, or garden routes.

  • This option requires discussion with us for a delivery quote.

  • We need the following information before quoting:

    1. Delivery address

    2. Which floor the kiln is going to

    3. Number of steps from the pavement to the kiln’s location

    4. Measurements of doorways, garden gates, and spaces between walls/fences

    5. Details of the path to the kiln, including uneven ground or gravel

    6. Parking information – can we stop right outside the house?

    7. Photos/video of access including tricky parts (doorways, corners, uneven surfaces.

  • This ensures we can quote accurately and deliver safely.

  • Customers are responsible for providing accurate information.

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CHOOSE COLLECTION FROM KETTLES HQ

  • If you prefer to pick up the kiln yourself.

  • Make sure your vehicle can safely carry the kiln, considering height, width, depth, and weight.

  • Customers are responsible for safe loading, transport, and unloading. Bring help or equipment as needed.